Brian Antonio
+1.604.767.6557
mra@brianantonio.com
www.brianantonio.com
#80 – 1075 Granville Street
Vancouver, BC
Canada V6Z1L4

Experience Summary

  • Owned and Operated several successful conventional and internet businesses
  • Vast experience in Project Management and Event Planning
  • A decade of experience in Leadership & People Development
  • Technical and Business experience as well as Critical and Creative Thinking refined through Freelance Computer Consulting
  • Managerial and Service experience developed through employment at major restaurant and big-box retail chains
  • Office experience gained through contract work for various large and small companies

Transferable Skills
& Attributes

  • Diverse skill set acquired through various employment and entrepreneurial endeavours, including:
    • Leadership & Organization Skills
    • Business & Management Skills
    • Interpersonal and Service Skills
    • Critical and Creative Thinking Skills
    • Fluency in various aspects of hardware & software including (but not limited to):
      • Microsoft Office (Word, Excel, PowerPoint, Access, Business Contact Manager)
      • Quickbooks
      • Website Design & Programming
      • Wireless Networking
    • Keyboarding Skills clocked at 65+ wpm

 

Work Experience

  • July 2009 – Present

Cliffhanger Climbing Gym

ACMG Level 2 Climbing Gym Instructor

  • Responsibilities include:
    • Managing client safety
    • Facilitating climbing sessions and training classes for students
    • Coaching teens and pre-teens in the Junior Program and Summer Camps
    • Teaching Introductory Belay Courses and Lead Climbing Courses
    • Floor Supervision
    • Administration

  • June 2007 – Present

Dancing for Dessert Ballroom & Latin Dance Studio

Senior Dance Instructor

  • Responsibilities include:
    • Managing and motivating a diverse clientele
    • Faciliating private and group training classes for students
    • Choreographing and performing for numerous Pro-Am recitals and Professional Demonstrations

  • August 2006 – January 2009

Tiltproof Inc.

Technical Support, Customer Service Rep, Team Mentor

  • Responsibilities include:
    • Handle incoming service requests from customers from around the world.
    • Provide phone support
    • Encourage customers to increase their patronage by up selling deposits on account
    • Troubleshoot customer accounts on issues such as fraud, cash outs, collusion, and technical service support issues
    • Document service issues and report to the supervisor as required
    • Work with other team players to provide support as required
    • Utilize existing technology to maximize productivity
    • Coach other CSR's to help meet individual and team goals

  • June 2005 – July 2006

Best Buy Canada

Business Operations, Business Technology Professional

  • Responsibilities include:
    • Serving as Best Buy's liaison with the community's Small Business Owners and Corporate Executives, assessing their technology needs and providing Complete Solutions and World Class Customer Service
    • Driving numbers and achieving goals by providing Supervisory and Sales Assistance to Computer and other departments, as well as through Coaching and Development of Best Buy Associates
    • Co-ordinating and facilitating "Discovery Clinic" program to assist clients with new technology
    • Co-ordinating team to ensure that department is run according to Standard Operating Platform, including the following four "non-negotiables":
      • Merchandising
      • Community Involvement
      • Training Trackers
      • Customer Contact Manager

  • March 1996 – August 2004

Arthur Murray Franchised Dance Schools

Dance Director, Certified Dance Instructor, Computer Consultant

  • As Dance Director:
    • Worked with teams responsible for organizing various events throughout the year.
    • Oversaw development and training for students and staff to help meet individual and team goals
    • Coordinated and faciliated group training classes for students and staff
  • As Dance Instructor:
    • Managed and motivated a diverse clientele in Toronto and Vancouver.
    • Taught over 1000 lessons each full year of employment.
    • Sold over $100,000 worth of dance lessons each full year of employment.
    • Produced and directed numerous dance-themed productions.
    • Choreographed and performed for numerous recitals and competitions around Canada and the United States.
    • Faciliated group training classes for students
  • As Computer Consultant:
    • Oversaw Design, Assembly, Implementation and Maintenance of various computer systems, including:
      • Digital Audio Engineering & Playback Systems
      • Various Event Tracking Systems
      • Wireless Network
      • Computer Fileservers and Work Stations
      • Computerized Accounting System.
    • Also responsible for Daily Technical Support.

Education

  • Microsoft Experience
    • Presentation and Clinic Training, 2005
  • Canadian Dance Teacher’s Association
    • Associate Standard, 2003
    • Affiliate Standard, 2002
  • CDI College, Vancouver, BC
    • Microsoft Certified Systems Engineer
  • World Professional Dance Teachers Association
    • Bachelor, 1999
    • Member, 1997
    • Affiliate, 1997
  • Mohawk College, Hamilton, ON
    • Computer Systems Technology

Other Experience

  • Owned and Operated several business ventures
  • Produced and directed several video productions
  • Digital Audio & Video Engineering Experience
  • Serviced community and gained valuable work experience through volunteer position as Master Control Operator at Community TV Station

References available
upon request