Experience Summary

• Owned and Operated several successful conventional and internet businesses
• Vast experience in Project Management and Event Planning
• A decade of experience in Leadership & People Development
• Technical and Business experience as well as Critical and Creative Thinking refined through Freelance Computer Consulting
• Managerial and Service experience developed through employment at major restaurant and big-box retail chains
• Office experience gained through contract work for various large and small companies

Work Experience

• July 2009 – Present

Cliffhanger Climbing Gym

ACMG Level 2 Climbing Gym Instructor

• Responsibilities include:
  • Managing client safety
  • Facilitating climbing sessions and training classes for students
  • Coaching teens and pre-teens in the Junior Program and Summer Camps
  • Teaching Introductory Belay Courses and Lead Climbing Courses
  • Floor Supervision
  • Administration

• June 2007 – Present

Dancing for Dessert Ballroom & Latin Dance Studio

Senior Dance Instructor

• Responsibilities include:
  • Managing and motivating a diverse clientele
  • Faciliating private and group training classes for students
  • Choreographing and performing for numerous Pro-Am recitals and Professional Demonstrations

• August 2006 – January 2009

Tiltproof Inc.

Technical Support, Customer Service Rep, Team Mentor

• Responsibilities include:
  • Handle incoming service requests from customers from around the world.
  • Provide phone support
  • Encourage customers to increase their patronage by up selling deposits on account
  • Troubleshoot customer accounts on issues such as fraud, cash outs, collusion, and technical service support issues
  • Document service issues and report to the supervisor as required
  • Work with other team players to provide support as required
  • Utilize existing technology to maximize productivity
  • Coach other CSR's to help meet individual and team goals

• June 2005 – July 2006

Best Buy Canada

Business Operations, Business Technology Professional

• Responsibilities include:
  • Serving as Best Buy's liaison with the community's Small Business Owners and Corporate Executives, assessing their technology needs and providing Complete Solutions and World Class Customer Service
  • Driving numbers and achieving goals by providing Supervisory and Sales Assistance to Computer and other departments, as well as through Coaching and Development of Best Buy Associates
  • Co-ordinating and facilitating "Discovery Clinic" program to assist clients with new technology
  • Co-ordinating team to ensure that department is run according to Standard Operating Platform, including the following four "non-negotiables":
    • Merchandising
    • Community Involvement
    • Training Trackers
    • Customer Contact Manager

• March 1996 – August 2004

Arthur Murray Franchised Dance Schools

Dance Director, Certified Dance Instructor, Computer Consultant

• As Dance Director:
  • Worked with teams responsible for organizing various events throughout the year.
  • Oversaw development and training for students and staff to help meet individual and team goals
  • Coordinated and faciliated group training classes for students and staff
• As Dance Instructor:
  • Managed and motivated a diverse clientele in Toronto and Vancouver.
  • Taught over 1000 lessons each full year of employment.
  • Sold over $100,000 worth of dance lessons each full year of employment.
  • Produced and directed numerous dance-themed productions.
  • Choreographed and performed for numerous recitals and competitions around Canada and the United States.
  • Faciliated group training classes for students
• As Computer Consultant:
  • Oversaw Design, Assembly, Implementation and Maintenance of various computer systems, including:
    • Digital Audio Engineering & Playback Systems
    • Various Event Tracking Systems
    • Wireless Network
    • Computer Fileservers and Work Stations
    • Computerized Accounting System.
  • Also responsible for Daily Technical Support.