Work Experience
Tiltproof Inc.
Customer Service Rep, Team Mentor
- Responsibilities include:
- Handle incoming emails from customers located all over the world.
- Provide phone support
- Encourage customers to increase their level of play by up selling deposits on account
- Troubleshoot customer accounts on issues such as fraud, cash outs, collusion, and technical service support issues
- Document service issues and report to the supervisor as required
- Work with other team players to provide support as required
- Utilize existing technology to maximize productivity
- Coach other CSR's to help meet individual and team goals
Best Buy Canada
Business Operations, Business Technology Professional
- Responsibilities include:
- Serving as Best Buy's liaison with the community's Small Business Owners and Corporate Executives, assessing their technology needs and providing Complete Solutions and World Class Customer Service
- Driving numbers and achieving goals by providing Supervisory and Sales Assistance to Computer and other departments, as well as through Coaching and Development of Best Buy Associates
- Co-ordinating and facilitating "Discovery Clinic" program to assist clients with new technology
- Co-ordinating team to ensure that department is run according to Standard Operating Platform, including the following four "non-negotiables":
- Merchandising
- Community Involvement
- Training Trackers
- Customer Contact Manager
Antonio Enterprises Inc.
President
- Established and currently running start-up company with two divisions:
Arthur Murray Franchised Dance Schools
Dance Director, Certified Dance Instructor, Computer Consultant
- As Dance Director:
- Worked with teams responsible for organizing various events throughout the year.
- Oversaw development and training for students and staff to help meet individual and team goals
- Coordinated and faciliated group training classes for students and staff
- As Dance Instructor:
- Managed and motivated a diverse clientele in Toronto and Vancouver.
- Taught over 1000 lessons each full year of employment.
- Sold over $100,000 worth of dance lessons each full year of employment.
- Produced and directed numerous dance-themed productions.
- Choreographed and performed for numerous recitals and competitions around Canada and the United States.
- Faciliated group training classes for students
- As Computer Consultant:
- Oversaw Design, Assembly, Implementation and Maintenance of various computer systems, including:
- Digital Audio Engineering & Playback Systems
- Various Event Tracking Systems
- Wireless Network
- Computer Fileservers and Work Stations
- Computerized Accounting System.
- Also responsible for Daily Technical Support.
